Asia

Credential harvesting — How Zoom opened the phishing floodgates

Video conferencing tools have seen a spike in adoption and registered users Bad actors are seen to employ phishing approaches to steal login credentials  Video conferencing tech has been a lifeline for businesses, helping them sustain operations and communications amid the surreal events of 2020. But this sudden reliance was …

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Amazon gets FAA green light for drone deliveries

Amazon is the third company to get the green light to trial its drone delivery fleet Online grocery sales will hit US$100 billion by 2025, according to the Food Marketing Institute Amazon has received federal approval to begin testing commercial deliveries using drones, with the United States Federal Aviation Administration …

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Microsoft unveils deepfake detection tool — is it enough?

Microsoft has announced a new tool that it claims can detect the presence of deepfake software in images and video as it seeks to tackle disinformation online.  Deepfakes, or synthetic media, are photos, videos, or audio files manipulated by artificial intelligence (AI). And they’re becoming increasingly hard to detect.  Used …

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The AI way brings NICE ENLIGHTENment for contact centres

When customers are under stress, their expectations rise. That’s the lesson  being learnt the hard way by customer care teams and contact centre staff the world over in the last few months. Higher expectations and increasing demand for better experiences are stretching contact centre staff to their limits, a situation …

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Biometrics — the most secure solution for banking?

Financial firms have been exploring the adoption of facial recognition technology to enhance customer service Advancements in AI like deepfakes is threatening the adoption of biometric technologies in the payment landscape The rise of customer-focused fintech and challenger banks in recent years has driven a surge in the need for …

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Rethinking targeted advertising in an era of GDPR

GDPR and CCPA are designed to empower consumers with more control over their personal information Target advertising relies on the streams of data to provide a comprehensive view of users Data is often said to be the new oil. It is deemed this generation’s most coveted currency as insights gleaned …

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NBA and Microsoft adds new edge in fan experience

The partnership between NBA and Microsoft saw fan engagement revived as virtual stands are installed in arenas Microsoft’s Together Mode was key to delivering a futuristic and personalized experience to fans and players From cheering team victories on radios and newspapers, to watching the greats play real-time on bulky TV …

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How AI is adding the human touch in personalization

Up to 75% of customers are more likely to shop from a brand that provides personalized services and experiences Brands are progressively employing solutions with artificial intelligence to enhance personalization in services Technology is paving the way for organizations to customize a product or a service so that it reaches …

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Billions of industrial IoT devices could be flawed

IBM identified vulnerabilities in a series of IoT connectivity chips used in the medical, energy, and manufacturing sectors The security flaws could be loopholes for bad actors to exploit By 2025, the number of internet-connected devices used globally is expected to reach up to 55.9 billion. Regardless of where this technology …

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Are any of us safe from deepfakes?

Experts ranked deepfakes as one of the most serious AI crime threats  A UK energy company was defrauded of close to US$244,000 via a voice-spoofing scam EY has warned firms to be on the alert for synthetic media  Deepfakes may have innocent and fun applications — companies like RefaceAI and Morphin enable …

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