Newscenter Media News The Nigeria Civil Aviation Authority (NCAA) has initiated moves to sanction five airlines for various infractions.
The Director of Public Affairs and Consumer Protection (NCAA), Mr. Michael Achimugu, disclosed this to journalists on Tuesday in Abuja.
He said two international and three domestic airlines were involved in various violations of Part 19 of the NCAA regulations.
The violations include non-payment of refunds within the stipulated time frame, non-responsiveness to the NCAA’s directives, missing luggage, manhandled luggage, short-landed baggage, delays, and canceled flights.
Achimugu said: “Although airlines are not always responsible for flight disruptions, NCAA regulations stipulate actions they must take when these occur.
“Failure to comply attracts various levels of sanctions.
READ ALSO: NCAA to sanction airlines for delayed tickets refund
“The authority recently warned that it would initiate sanctions if airlines failed to pay refunds within the stipulated time frame of 14 days for online ticket purchases and immediate cash refunds for tickets purchased by cash.”
He, however, said incessant disruptions during yuletide had caused a surge in passengers’ complaints about delays and cancellations.
“We all know that this is harmattan season, so there is poor visibility. Flights must get cancelled.
“This is force majeure, and the airlines do not owe passengers anything in those instances.
“The enforcement we are initiating today is on cases where the airline is deemed to have been at fault. More will come,” the director added.
He assured that NCAA would summon the chief executive officers of all airlines soon to a meeting over flight disruptions and regulatory breaches.
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