Metering, overbilling top customers’ complaints — NERC report

The Nigerian Electricity Regulatory Commission says it received 1,220,245 complaints through its customers’ complaints units in 2023, adding that metering and overbilling of power users accounted for the highest complaints. According to a report by the commission on Monday, the complaints bothered on metering, overbilling, disconnection, service interruption, delay in reconnection, load shedding, and voltage

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